Frequently Asked Questions

At Purplebricks, we offer one package that includes everything you need to sell your home. You can see what our packages include on our packages page. If you choose, you can also add extra add-ons to boost your sale. And, when it does come time to pay your fee, we offer flexible payment options to suit your needs. It really is your choice. 

We offer a comprehensive service including professional advice and support from a Local Property Expert who will visit your property and do everything to get your property live to the market. We offer a range of comprehensive lettings packages. Click here to find our more.

If your property’s on the market longer than expected, we can help. We’ll get in touch to review your options, starting with a full marketing review of your home every 28 days. We’ll look at everything – your previous viewings and feedback, ways to boost your viewings, and we’ll re-evaluate the local market, including details of what’s selling in the area.  

Should your property be on the market longer than expected, we will help you review your options and conduct a full marketing review of your property every 28 days. We look at everything such as all of your previous viewings and feedback, ways to boost your viewings and we will re-evaluate the local market including details of what is letting in the area. You will not be liable for any fees.

We’re here to help you achieve the best possible price. That’s why, as a part of your selling package, we’ll help with negotiations once the offers start rolling in.

And don’t forget, your online account is built to generate interest from buyers and create competition when it comes to price. We judge our success based on achieving the top price for our customers in a transparent way. 

Yes, you can still use Purplebricks. You can choose to instruct us straight away and set the date for your marketing to start as the day your current agreement comes to an end. You could also instruct us as an additional agent, subject to the terms of your existing agency agreement.

No. We will not share any of your personal details and they will not be visible to the other party when you are communicating through “my purplebricks.com”. We do however provide your name and contact number to the opposing party when a viewing is arranged, just in case you need to communicate on the day, before the viewing takes place (unless you are selling/letting and have chosen Purplebricks to take care of your viewings. In these instances, we provide the name and number of the local agent).

You can view our Service Agreement by clicking here. The agreement with Purplebricks is not all about us, but what we offer and what we promise to do.

We are proud of our reviews — we always want to hear our customers thoughts. That means the good, the bad, and the ugly — that’s what helps us grow. We check all of our reviews to ensure they are from genuine customers and will follow Trustpilot’s procedures where we find any fake review, which is not from a genuine customer who has experienced our service.

Great question! Our guide explains how Purplebricks works.

You can arrange a valuation with one of our local agents on our website. Simply enter your property address, select a date and time, provide your contact details and we'll be in touch. Book a house valuation.

Registering with Purplebricks only takes a few minutes. Click here to start the process. You will be asked to enter some basic information about yourself (including your title, name, address, e-mail address and contact numbers) and also if you are looking to sell, let, buy or rent a property. You can then set-up a password and you are ready to go! Just to confirm, there is no charge at all to register, and we will never spam you.

We offer a few options when it comes to paying your fees: 

• Pay Upfront: Lock in the lowest price – pay the package in full the day you buy it 

• Flexi-Pay: Spread the cost. Pay part of your package (and any add-ons) the day you instruct, and the rest on completion 

• Pay on Completion: Pay for your package only when your sale completes. This option is subject to using our conveyancing partner. 

You can also use Klarna to spread the cost of any immediate payments. Not sure which option is right for you? Your local agent can answer any questions you might have. 

The information you provide to make a purchase will not be stored by us. This information will be stored by Barclaycard (our payment provider) and only when you take advantage of a further product or service will you get the choice to use the same card details. We will then securely obtain this information back from Barclaycard.

You can review your advert in just a few clicks. Simply press the “Review advert” button. Then you can click through your ad and make sure everything looks right.  

If you are selling a property then the Purplebricks for sale board is included in the price (including the delivery and erection of the board). If you require a replacement board or would like one for your rental property, the cost is £60 plus VAT.

Yes. All you need to do is select an alternative date and time in the live diary and this will either be confirmed immediately as an instant booking or be subject to approval by the opposing party.

You will be able to see everything with a click — that’s what sets us apart. You can see the second a viewing is booked, feedback provided/requested, or an offer made. We will automatically seek feedback from anyone who has viewed your property. You will be the first person to receive the feedback and advice in terms of what it means for your marketing.

With offers, you can accept or reject them, or pass them to us to deal with at no extra cost (if you are the seller or landlord). It’s just a better way to buy, sell, and rent homes.

Conducting your own viewings is a great way to sell your home. You can answer any questions directly, and share what makes your house a home.

It’s also important you know how to stay safe and conduct viewings in a way you are comfortable with. This is exactly the same as when inviting anybody into your home, such as a tradesperson.

You should note we do not conduct background or identity checks on viewers - we only conduct identity checks (for the purpose of anti-money laundering regulation) at the point you have accepted an offer.

Here are a few tips to stay safe and avoid disappointment:

• Engage in some communication with the viewer through the Online Platform before they come to your property.

• Use this communication to understand their situation and how ready they are to buy.

• Also use this communication to understand any expectations of the visit, and to set any “ground rules”. For example, let them know if you need to finish by a certain time, or don’t want them to take photos or videos.

• If you are at all uncomfortable, or don’t think the buyer is credible, remember: there is no obligation to accept a viewing request or conduct a viewing.

• It is your responsibility to ensure that the property is ready and prepared for the viewing, and in a safe condition.

• Don’t let anyone in your home if you don’t have a booked viewing with them.

• Let a family member or friend know you have a viewing. You can arrange to message them at a set time to let them know it has taken place successfully. If you haven’t messaged, they can follow up with you or the authorities to make sure all is well.

• Or you can schedule the viewing for a time when a family member or friend can be there with you.

• Secure your valuables and medications beforehand, so you have peace of mind they won’t be touched.

• Have a plan (“If this happens, I’ll do this, then this…”), including how you can get out if you need to.

• Let the viewer walk ahead of you, to maintain visual contact.

• Call for help if you feel unsafe. Only the emergency services are in a position to respond to an emergency quickly.

If there is anything you think we should know about a viewer, including to report any inappropriate behaviour, please tell your Account Manager.

Purple Pact is Purplebricks’ exclusive way for buyers and sellers to show commitment to a sale early on. Both must opt in to the Purple Pact, and the seller must accept the buyer’s offer for our partner, Gazeal, to arrange the Pact.  

Purple Pact is completely optional for both parties. You’re not automatically opted in or out – it's always your say first.  

Once an offer has been agreed, both buyer and seller will be contacted by Gazeal. They’ll handle the Pact – which essentially secures the sale while it completes.  

That would be our good friends over at Gazeal. They’ll be in touch with both the buyer and seller to arrange the Pact.  

Great to have you on board! When you make an offer, you’ll be asked if you want to opt in to the Purple Pact. If you have selected yes and the seller accepts your offer – congrats! – then Gazeal will be in touch with you both to arrange the Pact. The Pact is handled by Gazeal – so look out for their call.  

They’ll take your holding deposit and we’ll automatically decline any other offers the property had.  

When the sale completes, you’ll receive £350 of your £500 deposit back in your account. Put it towards your sale or stash it away for a new TV or a giant haul of pick-n-mix. We don’t judge. 

Have you ever fallen head over heels for a property you’ve viewed and know you just have to have it?  

Or maybe you’ve been the victim of gazumping before and want to make sure your accepted offer has more protection.  

With Purple Pact, your commitment to the sale can be locked in. With our Pact, buyers show that they’re serious, and it can help to keep the sale moving forward. It’s a ticket to the front of the line for the property, helping both the buyer and seller roll towards completion.  

With Purple Pact, handled by Gazeal, you put forward a £500 holding deposit (if you and the seller opt in, and your offer is accepted). When the sale completes, you get £350 refunded back to your account.  

That means it’s just £150 for exclusivity to the property, potentially saving you thousands in failed transaction fees such as legal and survey costs. For the serious buyer, it’s a sure way to show your commitment – all for a small holding deposit. 

If the seller withdraws their property and the sale can’t go ahead, you get all of your holding deposit back.  

If you decide to back out of the sale, Gazeal have made it so you can get your deposit back for an allowable reason. These include serious property defects, failure to secure financing, defective titles, substantial changes to agreed terms, death of a party, and other special conditions.  

If you’re not sure, get in touch with Gazeal who arranges the Pact. 

There’s no fee – just a smoother sale ahead. You get Purple Pact as part of your service, and there’s no additional cost. It's optional to use, too.  

If you opt in, you can request buyers to opt in too, if you’d like more certainty from a committed buyer. Because we’re all about fairness, the buyer can opt in or not.  

When you instruct Purplebricks, you’ll see that Purple Pact is part of your package (as standard, no additional cost). Once you receive an offer, you can opt in or out of the Pact – your choice. From there, if you’d like to opt in and the buyer hasn’t, you can request that they do so, if you’re after more certainty in the sale. As there’s no fee, it’s a great way to show buyers you’re serious.